Further research into ITIL
I'm still trying to figure out whether ITIL really makes sense, either in terms of usage or marketing. I went to a local itSMF meeting yesterday, and I would say it was inconclusive. It was clearly very guideline-oriented, rather than action-oriented, which makes it tougher to tell whether it's directly useful.
Charlie Schluting also sent me a link to an article on ITIL that he wrote, and he's pretty convincing that I should at least be looking at it and talking to my customers about it. It sounds like it'd initially be most useful to those who don't currently have good process, but I'll do my best to spend some time on it trying to sync terminology, because that's certainly one area where sysadmins could use some help.
Fri, 25 May 2007 | Tags: sysadmin, itil, process
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